Privacy Policy
Privacy Policy – RentalPay
Effective Date: May 2026
Platform: RentalPay
1. INTRODUCTION
This Privacy Policy explains how RentalPay (“we,” “our,” or “platform”) collects, uses, stores, processes, and shares user information when you access or use our services.
By using RentalPay, you consent to the practices described in this Privacy Policy.
If you do not agree with this Policy, you must discontinue use of the platform immediately.
2. INFORMATION WE COLLECT
We may collect the following categories of information:
A. Account Information
Full name
Email address
Mobile number
Profile photo
Username
Password (encrypted/hashed)
B. Identity & Verification Information
Where applicable, we may collect:
OTP verification status
Government-issued identification
Account verification records
Fraud-prevention information
C. Payment & Payout Information
Payments are processed through third-party providers including Razorpay
.
We may collect:
Transaction identifiers
Payment status
Refund status
UPI IDs
Bank account details
Payout details
RentalPay does NOT store full debit/credit card information on its servers.
D. Listing & Uploaded Content
Users may upload:
Clothing images
Descriptions
Reviews
Messages
Other listing-related content
Users remain responsible for uploaded content.
E. Technical & Device Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
App/browser version
Usage logs
Cookies and session identifiers
Referral URLs
Crash/error logs
F. Location Information
Approximate location data may be collected through:
IP address
Device/browser permissions
Delivery information
3. HOW WE USE INFORMATION
We may use collected information to:
Create and manage accounts
Process bookings and payments
Enable payouts
Verify identity
Prevent fraud and abuse
Improve platform functionality
Moderate listings and content
Provide customer support
Analyze platform usage
Enforce legal agreements
Comply with legal obligations
Send service-related communications
We may also use aggregated and anonymized analytics data for operational and business purposes.
4. COOKIES & TRACKING TECHNOLOGIES
RentalPay may use:
Cookies
Session storage
Analytics tools
Security monitoring tools
These technologies help:
Maintain login sessions
Improve performance
Detect suspicious activity
Understand user behavior
Users may disable cookies in browser settings, though parts of the platform may stop functioning properly.
5. INFORMATION SHARING
We may share information with:
A. Payment & Infrastructure Providers
Including:
Payment gateways
Cloud hosting providers
Database providers
Authentication providers
Analytics providers
Examples may include:
Razorpay
Firebase
MongoDB Atlas
Vercel
B. Legal & Regulatory Authorities
We may disclose information if required:
By law
By court order
During investigations
For fraud prevention
To protect platform safety or legal rights
C. Business Transfers
In case of:
Acquisition
Merger
Investment
Restructuring
Asset sale
user information may be transferred as part of business operations.
6. DATA RETENTION
We may retain information:
As long as accounts remain active
For operational purposes
To comply with legal obligations
To resolve disputes
For fraud prevention and audit purposes
Even after account deletion, some records may remain in backups, logs, or compliance archives for a reasonable period.
7. ACCOUNT & DATA DELETION
Users may request:
Account deletion
Removal of certain personal data
However, RentalPay may retain limited information where necessary for:
Legal compliance
Fraud prevention
Transaction records
Financial audits
Security investigations
8. SECURITY MEASURES
RentalPay implements commercially reasonable safeguards including:
Authentication systems
Encrypted communications (HTTPS)
Access restrictions
Database security measures
Monitoring systems
However, no system is completely secure.
Users acknowledge that:
Internet transmissions carry inherent risks
Unauthorized access may occur
Platform security cannot be guaranteed absolutely
Use of the platform is at the user’s own risk.
9. THIRD-PARTY SERVICES
RentalPay may contain integrations or links to third-party services.
We are not responsible for:
Third-party privacy practices
External websites
Payment provider systems
External data handling policies
Users should review third-party privacy policies independently.
10. CHILDREN’S PRIVACY
RentalPay is not intended for users under 18 years of age.
We do not knowingly collect personal information from minors.
If we become aware of such collection, we may remove the information and suspend associated accounts.
11. USER RESPONSIBILITIES
Users are responsible for:
Maintaining account security
Protecting login credentials
Avoiding phishing/scam attempts
Ensuring uploaded content is lawful
RentalPay is not responsible for losses caused by user negligence.
12. INTERNATIONAL ACCESS
RentalPay primarily operates under Indian laws and infrastructure.
Users accessing the platform from outside India acknowledge that their information may be processed and stored in India or other jurisdictions where service providers operate.
13. CHANGES TO THIS POLICY
RentalPay may modify this Privacy Policy at any time without prior notice.
Updated versions become effective immediately upon publication.
Continued use of the platform constitutes acceptance of revised policies.
14. DISCLAIMER OF LIABILITY
To the maximum extent permitted by law, RentalPay shall not be liable for:
Unauthorized access
Cyberattacks
Data breaches caused by third parties
Payment provider failures
User negligence
Internet/network failures
15. CONTACT
For privacy-related concerns:
Email: rentalpay.in@gmail.com
Website: RentalPay Official Website
© 2026 RentalPay. All rights reserved.