Refund & Cancellation Policy
Refund & Cancellation Policy – RentalPay
Effective Date: May 2026
Platform: RentalPay
1. INTRODUCTION
This Refund & Cancellation Policy governs:
Booking cancellations
Refund eligibility
Security deposit handling
Dispute situations
Payment reversals
for transactions conducted through RentalPay.
By using the platform, users agree to this Policy in addition to the Terms & Conditions.
2. PLATFORM ROLE DISCLAIMER
RentalPay is a peer-to-peer technology platform facilitating clothing rental transactions between independent users.
RentalPay:
Is NOT the owner of listed items
Does NOT guarantee item quality or fit
Does NOT physically inspect every item
Does NOT guarantee uninterrupted availability
Does NOT control banking or payment gateway processing timelines
Refund decisions may involve platform review, owner input, fraud analysis, and payment provider processing limitations.
3. BOOKING CANCELLATION BY RENTER
A. Cancellation Before Owner Acceptance
If applicable, bookings cancelled before confirmation may qualify for a full refund excluding:
Payment gateway charges
Non-refundable processing fees
Taxes where applicable
B. Cancellation After Booking Confirmation
Refund eligibility depends on cancellation timing.
More than 72 hours before rental start date
Eligible for partial or full refund, subject to deductions
Between 24–72 hours before rental start date
Partial refund may apply
Less than 24 hours before rental start date
Refund may be denied partially or fully
This is because owners reserve inventory and may lose rental opportunities.
4. NON-REFUNDABLE SITUATIONS
Refunds may be denied if:
Incorrect size was selected
User changes mind after confirmation
Outfit is no longer needed
Event cancellation by renter
Failure to read listing details
User provides incorrect delivery/contact information
User violates platform policies
Fraudulent activity is suspected
5. SECURITY DEPOSIT POLICY
Security deposits are collected to protect owners against:
Damage
Permanent stains
Missing accessories
Theft
Non-return
Excessive wear
Unauthorized modifications
Deposits may be:
Fully refunded
Partially deducted
Fully withheld
depending on inspection outcomes and dispute review.
6. DEPOSIT REFUND TIMELINE
Security deposit refunds may require:
Return confirmation
Owner verification
Fraud review
Payment reconciliation
Estimated timelines may vary depending on:
Banks
UPI systems
Payment gateways
Holidays
Technical delays
RentalPay does NOT guarantee instant refunds.
7. DAMAGED, LOST, OR NON-RETURNED ITEMS
If an item is:
Damaged
Lost
Destroyed
Permanently stained
Not returned
the renter may be charged:
Partial compensation
Full replacement value
Additional recovery costs where legally permissible
RentalPay reserves the right to:
Hold deposits
Freeze accounts
Restrict future bookings
Assist legal investigations where required
8. OWNER CANCELLATIONS
If an owner cancels a confirmed booking:
The renter may receive a refund
The owner may face penalties or account restrictions
Repeated cancellations may lead to suspension
RentalPay is not liable for indirect losses caused by owner cancellations including:
Event disruption
Missed functions
Emotional distress
Alternate booking costs
9. FAILED OR DUPLICATE PAYMENTS
In cases involving:
Failed transactions
Duplicate charges
Technical payment errors
users should contact support with:
Transaction ID
Order details
Payment proof where applicable
Refund processing timelines depend heavily on:
Banks
Card networks
UPI providers
Payment gateways
10. CHARGEBACKS & PAYMENT DISPUTES
Users must contact RentalPay support before initiating:
Chargebacks
Payment reversals
Banking disputes
Fraudulent or abusive chargebacks may result in:
Account suspension
Permanent bans
Legal recovery proceedings
Reporting to payment providers
RentalPay reserves the right to submit transaction evidence during dispute investigations.
11. DELIVERY & SHIPPING ISSUES
Where delivery services are used:
Delays caused by third-party logistics providers are outside RentalPay’s direct control
Weather, strikes, traffic, technical outages, or force majeure events may impact timelines
Refunds for delay-related claims are not guaranteed.
12. FRAUD PREVENTION
RentalPay may:
Delay refunds
Hold payouts
Freeze accounts
Request identity verification
if suspicious behavior, unusual transaction patterns, or policy violations are detected.
13. PLATFORM DISCRETION
RentalPay reserves final discretion regarding:
Refund approvals
Deposit deductions
Dispute resolution
Account restrictions
Exceptional cases
All decisions made in good faith for platform safety and fraud prevention shall be considered binding to the extent permitted by applicable law.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, RentalPay shall not be liable for:
Missed events
Emotional distress
Indirect losses
Styling dissatisfaction
Fit/sizing issues
Third-party delivery failures
Banking delays
Payment gateway downtime
Total liability, if any, shall not exceed the amount paid for the relevant transaction.
15. POLICY MODIFICATIONS
RentalPay may modify this Policy at any time without prior notice.
Updated versions become effective immediately upon publication.
Continued use of the platform constitutes acceptance of revised policies.
16. CONTACT
For refund or cancellation assistance:
Email: rentalpay.in@gmail.com
Website: RentalPay Official Website
© 2026 RentalPay. All rights reserved.