Terms & Conditions
# Terms & Conditions – RentalPay
**Effective Date:** May 2026
**Platform:** [RentalPay](https://rentalpay.online?utm_source=chatgpt.com)
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# IMPORTANT LEGAL NOTICE
RentalPay is a technology marketplace that connects independent users for clothing rental transactions. RentalPay is **not** the owner, seller, manufacturer, warehouse operator, courier, insurer, dry-cleaning agency, or guarantor of any listed item unless explicitly stated.
By accessing or using the platform, you:
* Confirm that you have read and understood these Terms
* Agree to be legally bound by them
* Accept all associated risks of peer-to-peer transactions
If you do not agree, you must immediately stop using the platform.
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# 1. DEFINITIONS
### “Platform”
Refers to RentalPay, including its website, services, APIs, applications, systems, and related infrastructure.
### “User”
Any person accessing or using the platform.
### “Owner”
A user who lists products/items for rent.
### “Renter”
A user who books or rents listed items.
### “Content”
Includes images, listings, reviews, messages, descriptions, and uploaded media.
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# 2. ELIGIBILITY
You may use RentalPay only if:
* You are legally capable of entering binding contracts under Indian law
* You are at least 18 years old
* Your account information is accurate and current
* You are not prohibited from using online payment services under applicable law
RentalPay may request identity verification, OTP verification, government ID verification, or additional KYC at any time.
Failure to comply may result in:
* Frozen payouts
* Booking cancellation
* Permanent suspension
* Reporting to authorities where required
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# 3. PLATFORM ROLE DISCLAIMER
RentalPay only facilitates digital interactions between users.
RentalPay:
* Does NOT guarantee item authenticity
* Does NOT inspect every listing
* Does NOT guarantee cleanliness, sizing, fitting, quality, or safety
* Does NOT guarantee renter or owner conduct
* Does NOT provide insurance unless explicitly stated
* Does NOT assume responsibility for offline interactions between users
Users transact entirely at their own risk.
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# 4. ACCOUNT SECURITY
Users are fully responsible for:
* Maintaining password confidentiality
* Device security
* Login credentials
* Activities occurring through their account
RentalPay shall not be liable for:
* Unauthorized access
* OTP compromise
* SIM swap attacks
* Phishing attacks
* User negligence
* Shared accounts
Users must immediately report suspected unauthorized access.
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# 5. LISTING RULES
Owners represent and warrant that:
* They legally own the listed item or possess lawful rental rights
* Listings are truthful and non-misleading
* Images accurately represent the item
* Items are hygienic, wearable, and lawful
* Items do not infringe copyrights, trademarks, or intellectual property rights
The following are strictly prohibited:
* Counterfeit products
* Replica designer goods
* Illegal products
* Offensive or explicit materials
* Stolen property
* Unsafe or contaminated items
RentalPay reserves unrestricted rights to:
* Reject listings
* Remove content
* Suspend accounts
* Modify visibility
* Restrict categories
without prior notice or explanation.
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# 6. BOOKING & RENTAL TERMS
### Booking Confirmation
Bookings are confirmed only after successful payment authorization.
### Availability
Availability calendars may occasionally contain:
* Delays
* Synchronization errors
* Technical inaccuracies
* Double-booking conflicts
RentalPay does not guarantee uninterrupted booking accuracy.
### Rental Duration
Rental periods begin and end according to the dates displayed in the order confirmation.
Late returns may result in:
* Additional charges
* Deposit deductions
* Account restrictions
* Legal claims in severe cases
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# 7. SECURITY DEPOSITS
Security deposits:
* Are not ownership transfers
* May be partially or fully withheld
* May be delayed during investigations
* Are subject to dispute review
Deposit deductions may occur for:
* Damage
* Permanent stains
* Missing accessories
* Theft
* Tampering
* Unauthorized modifications
* Non-return
* Severe hygiene issues
RentalPay reserves the right to determine temporary holding periods during disputes.
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# 8. PAYMENTS & REFUNDS
Payments are processed through third-party providers including [Razorpay](https://razorpay.com?utm_source=chatgpt.com).
RentalPay does not control:
* Banking systems
* UPI systems
* Card networks
* Payment gateway downtime
* Refund processing speed
Users acknowledge that:
* Refunds are not guaranteed to be instant
* Payment failures may occur
* Gateway outages may interrupt transactions
* Transaction fees may be non-refundable
If fraudulent activity is suspected, RentalPay may:
* Freeze transactions
* Delay payouts
* Reverse transactions where legally permitted
* Cooperate with law enforcement
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# 9. OWNER PAYOUTS
Owners are solely responsible for:
* Accurate bank/UPI details
* Tax reporting obligations
* Legal compliance
* Declaring earnings where applicable
RentalPay is not responsible for:
* Incorrect payout details
* Banking failures
* Frozen accounts
* Regulatory actions against users
Payouts may be delayed for:
* Fraud review
* Risk assessment
* Disputes
* Chargebacks
* Compliance verification
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# 10. USER CONDUCT
Users shall NOT:
* Commit fraud
* Abuse refund systems
* Circumvent platform fees
* Manipulate deposits
* Upload malware or harmful code
* Attempt unauthorized access
* Scrape platform data
* Use bots for abusive automation
* Harass users
* Threaten staff
* Impersonate individuals or brands
* Use fake identities
Any attempted:
* Hacking
* Load abuse
* DDoS/stress attacks
* Security probing
* Exploit testing without written authorization
may result in:
* Immediate termination
* IP bans
* Legal escalation
* Reporting to cybersecurity authorities
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# 11. CONTENT LICENSE
By uploading content, users grant RentalPay a worldwide, non-exclusive, royalty-free license to:
* Host
* Display
* Store
* Modify
* Compress
* Reproduce
* Promote platform listings
for operational, promotional, moderation, and platform purposes.
Users remain responsible for ensuring uploaded content does not violate third-party rights.
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# 12. INTELLECTUAL PROPERTY
All platform infrastructure including:
* Branding
* UI/UX
* Codebase
* Databases
* Features
* Logos
* Platform design
are protected by intellectual property laws.
Unauthorized copying, cloning, reverse engineering, or commercial replication is prohibited.
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# 13. DISCLAIMERS
RentalPay is provided strictly on an:
* “AS IS”
* “AS AVAILABLE”
* “WITH ALL FAULTS”
basis.
We do not guarantee:
* Continuous uptime
* Bug-free operation
* Data preservation
* Accurate recommendations
* Continuous feature availability
* Compatibility with all browsers/devices
Temporary outages, maintenance, bugs, and data inconsistencies may occur.
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# 14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, RentalPay and its owners, developers, employees, contractors, and affiliates shall NOT be liable for:
* Indirect losses
* Lost profits
* Reputation damage
* Emotional distress
* Data loss
* Fraud by users
* Delivery failures
* Product quality disputes
* Injuries arising from use of rented items
* Payment gateway failures
* Third-party service outages
Total aggregate liability, if any, shall not exceed the amount directly paid to RentalPay for the disputed transaction.
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# 15. INDEMNIFICATION
Users agree to indemnify and hold harmless RentalPay and its affiliates from any claims, damages, liabilities, legal fees, or disputes arising from:
* User misconduct
* Illegal listings
* Copyright violations
* Fraud
* Chargebacks
* Policy violations
* Third-party claims
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# 16. PRIVACY & DATA
RentalPay may collect and process:
* Phone numbers
* Email addresses
* Payment identifiers
* Device information
* Usage analytics
* IP addresses
* Uploaded content
Data may be shared with:
* Payment providers
* Hosting providers
* Verification providers
* Legal authorities where required
Users consent to such processing by using the platform.
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# 17. TERMINATION RIGHTS
RentalPay reserves absolute rights to:
* Suspend accounts
* Restrict access
* Remove listings
* Hold balances
* Cancel bookings
* Refuse service
with or without notice and without liability.
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# 18. FORCE MAJEURE
RentalPay shall not be liable for delays or failures caused by:
* Natural disasters
* Internet outages
* Cyberattacks
* Government actions
* Payment network failures
* Pandemics
* Power failures
* Hosting provider outages
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# 19. GOVERNING LAW
These Terms shall be governed by the laws of India.
Any disputes shall fall under the exclusive jurisdiction of courts located in Nagpur.
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# 20. MODIFICATIONS TO TERMS
RentalPay may modify these Terms at any time without prior notice.
Continued use of the platform after modifications constitutes acceptance of revised Terms.
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# 21. CONTACT
**Support Email:** [rentalpay.in@gmail.com](mailto:rentalpay.in@gmail.com)
**Platform:** [RentalPay Official Website](https://rentalpay.online)
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# 22. RELATED POLICIES & AGREEMENTS
By accessing or using the platform, you also acknowledge, agree to, and accept the following policies and agreements which form an integral part of these Terms & Conditions:
* [Privacy Policy](/privacy)
* [Refund & Cancellation Policy](/refund)
* [Shipping/Delivery Policy](/shipping)
* [Community Guidelines](/community)
* [DMCA/IP Complaint Policy](/dmca)
* [Seller Agreement](/seller-agreement)
* [Consent for Data Processing & Cookies](/data-consent)
© 2026 RentalPay. All rights reserved.