Shipping & Delivery Policy

Shipping & Self-Pickup Policy – RentalPay Effective Date: May 2026 Platform: RentalPay 1. INTRODUCTION This Shipping & Self-Pickup Policy explains how item collection and return currently operate on RentalPay. At present, RentalPay does NOT provide: Courier services Home delivery Logistics handling Shipping partnerships Packaging services All rentals currently operate through direct self-pickup and self-drop arrangements between users. By using the platform, users agree to this Policy. 2. CURRENT DELIVERY MODEL RentalPay currently supports ONLY: ✅ Self Pickup The renter collects the item directly from the owner or agreed meeting location. ✅ Self Return / Self Drop The renter returns the item personally after the rental duration ends. RentalPay does NOT currently offer: Doorstep delivery Courier pickup Third-party shipping Platform-managed transportation 3. USER RESPONSIBILITIES A. Renter Responsibilities Renters are responsible for: Arriving on time for pickup/drop Verifying item condition during pickup Returning items within agreed timelines Maintaining item safety during possession Bearing personal transportation costs B. Owner Responsibilities Owners are responsible for: Providing accurate pickup details Making items available as agreed Ensuring items reasonably match listing descriptions Cooperating during pickup/return coordination 4. MEETING & EXCHANGE SAFETY Users acknowledge that all exchanges are user-managed interactions. RentalPay strongly recommends: Meeting in public locations Avoiding isolated areas Verifying item condition during exchange Maintaining respectful conduct RentalPay is NOT responsible for: Offline interactions Personal disputes Theft Assault Harassment Injury Property damage Unsafe meeting arrangements Users interact entirely at their own risk. 5. PICKUP VERIFICATION Users may be required to: Show booking confirmation Verify OTPs where applicable Confirm identity details Provide return confirmation Failure to complete verification steps may: Delay transactions Affect deposit release Trigger account review 6. LATE PICKUP OR RETURN Late pickups or delayed returns may result in: Cancellation Reduced refund eligibility Deposit deductions Temporary account restrictions Additional charges where applicable Repeated delays may impact platform access. 7. ITEM CONDITION DURING EXCHANGE Users are strongly advised to inspect items: Before accepting pickup During return handoff This includes checking for: Damage Missing accessories Stains Alterations Hygiene concerns Disputes raised long after exchange completion may be difficult to verify. 8. NO SHIPPING LIABILITY Since RentalPay currently does NOT provide logistics services, RentalPay shall not be liable for: Transportation issues Travel expenses Fuel costs Delays caused by users Missed pickups Miscommunication between users Lost items during personal transport 9. FUTURE LOGISTICS SERVICES RentalPay may introduce: Courier partnerships Delivery integrations Shipping features Pickup scheduling systems in future platform updates. Such services, if introduced, may become subject to separate logistics or shipping terms. 10. PLATFORM ROLE DISCLAIMER RentalPay acts solely as a digital marketplace facilitating peer-to-peer rental coordination. RentalPay: Does NOT supervise physical exchanges Does NOT guarantee user behavior Does NOT provide transportation insurance Does NOT physically handle products Users assume full responsibility for in-person exchanges. 11. POLICY MODIFICATIONS RentalPay may update this Policy at any time without prior notice. Continued use of the platform after modifications constitutes acceptance of revised policies. 12. CONTACT For shipping or pickup-related concerns: Email: rentalpay.in@gmail.com Website: RentalPay Official Website